Midland Insurance Brokers Australia

About Us

Midland Insurance Brokers has been a trusted advisor to Australian small and medium‑sized businesses for nearly four decades. We cut through the jargon, provide face‑to‑face service and stand by you at claim time.

We’re a family-owned and operated business and we're passionate about what we do. Our reputation for professionalism, customer service excellence and industry expertise - and most importantly, the loyalty of our clients - means the world to us.

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OUR STORY & TIMELINE

Founded in 1986, we’ve grown into a trusted name in the insurance industry by staying true to our values: personal service, professional advice, and tailored insurance solutions. From our roots in Melbourne to supporting clients across Australia, our journey has always been about putting people first, and building lasting relationships based on trust, expertise, and results.

As a full-service brokerage, we're able to provide you with a full review of your operation, meet with you face to face, simplify the insurance jargon, and manage your claims.

We’re proud to be members of the National Insurance Brokers Association (NIBA) and aligned with the Steadfast Group, giving our clients access to exclusive policy benefits and robust insurer relationships.

Midland Story and Timeline
OUR VISION

MIDLAND IS ABOUT DEMYSTIFYING THE COMPLEXITIES OF INSURANCE SO OUR CLIENTS DON'T HAVE TO. NO SALES PITCHES; NO JARGON; JUST HONEST, SIMPLE AND UNEQUIVOCAL SERVICE AND ADVICE. THIS IS OUR AIM AND WHAT WE CALL:

"INSURANCE: UNCOMPLICATING THE COMPLEX"

MEET OUR SENIOR BROKERS

At Midland, we believe strong relationships start with real people. Our experienced team of insurance professionals is here to guide you every step of the way, from policy setup to claims time.

View Broker Profiles & Contact Details
Meet the team

As the head office, Midland Melbourne works with businesses of all sizes across Australia to deliver tailored insurance solutions that protect against everyday risks and complex challenges. The team’s expertise spans a wide range of industries, with specialist knowledge in breweries, distilleries and wineries, as well as extensive experience insuring the building and construction industry, professional photographers, and the manufacturing industry.

Meet our Melbourne team's senior brokers.

Based in Somerville, Midland Mornington Peninsula works with local and national businesses to create tailored insurance programs that protect what matters most. The team combines strong local business connections with expertise across a wide range of industries. Alongside the team's broad business insurance expertise, they have specialist knowledge in insuring Australia's Film & TV productions, a deep understanding of the alcohol industry, and proven capability in heavy equipment and plant machinery insurance.

Meet our Mornington Peninsula team's senior brokers.

Midland Sydney delivers customised business insurance solutions for companies across Australia, from emerging enterprises to established operations. The team has a deep industry knowledge of Australia’s trucking and transport sector, along with strong expertise in the manufacturing, retail, and distillery sectors.

Meet our Sydney team's senior brokers.

MIDLAND'S CORE VALUES
SERVICE EXCELLENCE

We go above and beyond to deliver exceptional service and outcomes for our clients.

HONEST & AUTHENTIC

We give straightforward, transparent advice - and never recommend what isn’t right for the client.

KEEP IT SIMPLE

We make insurance clear and easy to understand, removing unnecessary complexity.

A PARTNER

We treat our clients’ business as if it were our own, building lasting, trusted relationships.

COMPLIANCE

We uphold the highest standards of compliance in everything we do.

ENERGY & ACTION

We are motivated, proactive, and ahead of the curve on industry trends and change.

VISION

We plan with foresight, innovate with purpose, and stay focused on the future.

TEAMWORK

We work collaboratively, supporting each other to achieve the best results for our clients.

Why Use An Insurance Broker?

At Midland, we act as your insurance partner - finding the right cover, saving you time, and standing by you at claim time. We work for you, not the insurer, so your needs always come first.

  • Expert Advice - We know the market and tailor cover to your business.
  • Time Saved - We handle the research, paperwork, and renewals.
  • Better Value - Access to policies and pricing not always available direct.
  • Claims Support - We manage claims on your behalf to help you get the best outcome.
  • Industry Knowledge - Specialists across multiple sectors, from hospitality to film & TV.
  • Personal Service - Local brokers who understand your business and community.
Learn More About Using a Broker
WHAT OUR CLIENTS SAY ABOUT US

I have been with Midland for approx. 13 years and have been very well looked after. I am in a specialist field that is not very attractive to insurance companies and yet my policy and premium is outstanding. Whilst insurance is not an exciting topic, they manage to make things simple and a pleasure to deal with. I am more than happy to recommend Midland to my friends.

~ K Bradley

Thank you very much for all your help, you have been fantastic. Should we ever need to make another claim, I know we will be in safe hands.

~ SMS Australia

These guys are great. They notified me when they found someone cheaper for insuring my truck. It shows that they are on to it and are looking for a better deal for their clients, all the time. I get all my business insurance through them in a monthly direct debit. Real easy. I highly recommend their services.

~ P Thane

Midland have always been great for us. Whenever I've contacted them, I've been able to get a fast response and helpful information. We run our own video production business and they are a perfect fit for us. Highly recommended.

~ T Barnes

Great people, prompt service, good advice. Thank you for your help.

~ Metro Sawing & Drilling

We have had our business insurance with Midland for many years and have never had an issue or a problem. So reassuring that our needs are well looked after and we are cared for as a customer.

~ C Curran
COMPLIANCE

We collect personal and business information that is necessary for us to provide and manage your insurance needs. This may include your name, contact details, financial information, business details, and insurance history. In some cases, we may also need to collect sensitive information (such as health records or criminal history) where it is directly relevant to the cover being arranged.

We use this information to:

  • understand your needs and provide tailored insurance advice,

  • obtain quotes and negotiate with insurers,

  • arrange, maintain and renew your insurance policies,

  • manage and assist with claims, and

  • meet our legal, regulatory, and compliance obligations.

When assisting with a claim, we may collect information from you and from third parties (such as investigators, loss adjusters, medical advisers, or lawyers). This information is provided to your insurer and may also be shared with underwriters and reinsurers. We only collect what is necessary to deliver our services effectively and responsibly, and may use the information internally to improve the services we provide and to help resolve any issues.

We can only apply for and arrange financial services when we have all the relevant information from you. Insurance law requires clients to disclose all details that may affect an insurer’s decision to provide cover and the terms they offer.

In some cases, credit providers may also request specific information to assess any credit applications we facilitate on your behalf. Supplying full and accurate information helps us act in your best interests and ensures your policies are valid and effective.

We hold the information we collect from you in our computer system and in our hard copy files. We ensure that your information is safe by following the usual security procedures expected by our clients.

We may share your information with third parties where necessary to arrange, manage, or claim on your insurance. This can include:

  • Insurers, underwriters, brokers, and reinsurers – to obtain cover, assess risks, or recover costs.

  • Premium funders or credit providers – to quote and arrange premium funding or financial products.

  • Claims specialists such as investigators, assessors, medical practitioners, and legal advisers – to assess or defend claims.

  • Service providers and contractors who assist us with business operations (e.g. IT, mailing, or compliance).

  • Immediate family members (with your consent), or relevant parties in the event of a corporate sale, merger, or restructure.

We always take steps to ensure that your information is handled securely and in line with privacy requirements. We may also disclose information if required by law. Importantly, we do not sell, trade, or rent personal information to others.

If you’d like to access the personal information we hold, please send us a written request with enough detail for us to locate your records. We will provide access and, where necessary, correct, update, or delete any information that is inaccurate.

There is no charge for making a request. However, if significant costs are involved in retrieving and supplying the information, we may recover reasonable expenses.

All requests should be directed in writing to our Privacy Officer at our office.

By engaging us to provide financial services, you consent to the collection and use of your personal information for the purposes outlined in this policy.

Privacy Information, Access & Disputes - If you would like to access the information we hold about you, or if you have any concerns about how your information is handled, please contact our Privacy Officer on (03) 9349 2733.

Our Financial Services Guide (FSG) explains who we are, the services we provide, how we are paid, and how we handle complaints.
Read the FSG: Download FSG PDF

These terms set out our role as your broker, your obligations (including disclosure duties), fees/commissions, and how we’ll work together.

Read the terms: Download Terms of Engagement.

We adhere to the Insurance Brokers Code of Practice and General Insurance Code of Practice
To view the Insurance Brokers Code of Practice, click here
To view the General Insurance Code of Practice click here

If you have a concern, please contact us first - we aim to resolve issues quickly through our Internal Dispute Resolution (IDR) process.
If you’re not satisfied, you can refer your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme (free for consumers and small businesses).
AFCA: 1800 931 678 | www.afca.org.au

OUR CULTURE

Giving back to the community remains a core value of Midland Insurance Brokers.

Midland’s culture is built on respect, integrity, and collaboration. We take pride in supporting local businesses and communities, while fostering a workplace where our team is valued and empowered to deliver their best. Beyond insurance, we’re committed to contributing positively through charity initiatives, community partnerships, and a strong focus on teamwork.

Dolphin Research Institute

Dolphin Research Institute

Based in Hastings (Western Port, Victoria), the Dolphin Research Institute has been pioneering marine conservation for over 30 years. Using citizen science like fin-identification and surveys across Port Phillip, Western Port, and Bass Strait, they monitor local dolphin and whale populations to inform environmental decisions and safeguard marine health. Their award-winning education programs, including the “i sea, i care” school initiative, engage the next generation in conservation, while their research drives real-world outcomes - from establishing dolphin swim regulations to long-term population tracking and community advocacy.

dolphinresearch.org.au

The Smith Family

The Smith Family

For over 100 years, The Smith Family has been dedicated to transforming the lives of disadvantaged Australian children through education. Their flagship Learning for Life program provides long-term, evidence-based support - from school essentials to mentoring and career transition - to help students stay engaged with learning and build meaningful futures.

thesmithfamily.com.au

Carries Beanies 4 Brain Cancer fundraising

Carrie's Beanies 4 Brain Cancer

Founded in 2015 by Carrie Bickmore after the loss of her husband to brain cancer, this foundation has grown into one of Australia’s most effective grassroots cancer research fundraisers. Through iconic fundraising beanies and community campaigns, it has raised over $25 million, all directed toward life-saving brain cancer research at initiatives like The Brain Cancer Centre. The Foundation’s vision is clear: a future where no family has to lose a loved one to this disease.

carriesbeanies4braincancer.com

FightMND

FightMND

Founded in 2014 by AFL great Neale Daniher AO and fellow advocates, FightMND has quickly become one of Australia’s most influential motors neurone disease charities. Driven by a vision of “a world free from MND,” the organisation has raised over $117 million to fund critical research, care initiatives, and groundbreaking clinical trials aimed at improving treatments and ultimately defeating MND. It also hosts powerful awareness events like the “Big Freeze,” uniting communities across the nation in the fight against “the Beast.”

fightmnd.org.au

ACKNOWLEDGEMENT OF COUNTRY

At Midland Insurance Brokers, we acknowledge the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples. We recognise their enduring connection to land, waters, and culture, and their invaluable contribution to our community.

Contact Us

If you’d like personalised advice or simply want to review your current insurance setup, our team is here to help.

At Midland Insurance Brokers, we work with businesses of all sizes across a wide range of industries. Get in touch today to speak with an experienced broker who understands your risks and can help you find the right cover, without the jargon or guesswork.

You can get in touch with us via our website form, by emailing us at contact@midlandinsurance.com.au, or by giving us a call on 1300 306 571.

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Midland Insurance Brokers Australia Pty Ltd
ABN 81 006 528 329 AFSL 238963
- Important information about insurance contracts
- Midland FSG
- Terms of Engagement
- Privacy statement and compliance
- General Insurance Code of Practice
- Insurance Brokers Code of Practice
- Complaints and disputes
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