Need to Make a Claim? We're Here to Help.

If something’s gone wrong, don’t worry - you’re in the right place. Our team is here to guide you through the claims process, step by step. Whether it's property damage, a liability incident or a business interruption, we’ll help you get things sorted as quickly and smoothly as possible.

Midland has dedicated claims personnel who will guide you through the claims process from start to finish. Our aim is to make the process as hassle free and painless as possible. You can trust us to be your advocate, guiding you through the complexities of insurance claims while prioritising your best interests.

Whether you're a first-time policyholder or a long-standing client, our dedicated team is here to assist you in every step of your insurance claim journey.

If you are a current client with a claim or have become aware of circumstances which may give rise to a claim, please contact one of our Claims Officers below who will be able to assist you with lodging the claim. Alternatively, you can download a printable PDF of our claims forms below.

For after-hours emergency service, please refer to our Insurer Claims Contact List and call your insurer directly.

Related Resources

How to Make a Claim

Contact Us

Call us on 1300 306 571 or email your broker directly.

Step 1

Provide The Details

We’ll ask for incident info and supporting documents.

Step 2

We Liaise With Your Insurer

We handle the paperwork and communicate with your insurer on your behalf.

Step 3

You Get Updates & Support

We keep you updated throughout the claims process and help to ensure your claim is resolved efficiently.

Step 4

What Our Clients Say About Us

"Thank you very much for all your help, you have been fantastic. Should we ever need to make another claim, I know we will be in safe hands."

~ SMS Australia

"The claims team at Midland are fantastic. After a recent accident, they provided seamless and proactive customer service and updates throughout the entire process. Highly recommend. Thanks."

~ S Ward

Claims Officers & Claims Forms

Midland Melbourne

Midland Mornington Peninsula

Midland Sydney

Emergency Contacts

Below are trusted emergency service providers we regularly work with.

Rescue and Repairs

Restoration Companies

Builders

Frequently Asked Questions

We know that making a claim can feel overwhelming, especially if it’s your first time. Below are answers to some of the most common questions our clients ask. If you're ever unsure, just give us a call - we're here to help.

How do I start a claim with Midland Insurance Brokers?

Simply contact your Midland broker directly, or call our main office on 1300 306 571. We’ll guide you through the next steps and help gather any documents needed to get things underway.

What information do I need to provide when making a claim?

You’ll usually need:

Date of the incident or when the loss was discovered or reported
Description of the event and the cause of the damage or loss
List of items being claimed
Photo or video evidence, if available
Police or incident report, if applicable
Expert assessments, such as reports from plumbers, builders, etc., if available
Any other supporting documents to assist with assessment, like receipts, repair quotes or witness statements

Don't worry if you're unsure - your broker will help you collect what's needed.

Will making a claim affect my premium?

In some cases, yes. Lodging a claim may impact your renewal premium or excess. However, we’ll always help you understand the implications upfront so you can make an informed decision.

How long will my claim take to be processed?

It depends on the type and complexity of the claim. Some claims are resolved within a few days, while others may take longer. We’ll keep you updated throughout the process and follow up with the insurer on your behalf.

Who do I talk to - Midland or the insurer?

You deal with us. We act as your advocate and handle all communication with the insurer. That’s one of the biggest advantages of using a broker - you don’t have to go it alone.

Can I still lodge a claim if I don’t have all the documents yet?

Yes. It’s best to notify us as soon as possible, even if you're still gathering paperwork. We can begin the process and help you obtain what’s missing.

What happens if my claim is denied?

If an insurer denies your claim, we’ll review the reasons with you and explore any options to dispute the decision or provide further evidence. You’re not left to deal with it alone - we’re in your corner every step of the way.

Do I need to report every incident, even if I’m not sure I’ll claim?

Yes. It’s always best to report any incident to us, even if you’re not sure whether to lodge a claim. Some policies require notification within a specific timeframe, and early advice gives you more options.

Is there an excess I have to pay?

Most policies include an excess, which is the amount you must contribute toward the claim. Your broker will explain how much it is and when it applies, based on your policy.