• Try and stay as calm as possible
• Turn off your engine and put on your hazard lights
• Do not move injured persons, unless they are in immediate physical danger
• Keep clear of the accident site
• Call 000

If There Are No Injuries

• If vehicles are blocking traffic, try and move them to a safe area.
• If there is damage to property or a parked car where the owner is not present, notify police.
• Do not admit liability - let your insurance company take care of these decisions.
• Get the following details from other drivers : name, address, phone numbers, license numbers, insurer, make & model of vehicle.
• Take photos of the site and note the positions of vehicles as well as the time of accident and the weather conditions.
• If there are witnesses to the accident, request their name, phone number and address.
• If your vehicle is not driveable, call a 13 11 76 and a tow truck will be allocated to you.
• You may take your vehicle to your preferred repairer.
• Call Midland Insurance on 03 9349 2733 to lodge a claim and to help clarify any further questions you might have. We are here to help.