Midland has dedicated claims personnel who will guide you through the claims process from start to finish. Our aim is to make the process as hassle free and painless as possible. You can trust us to be your advocate, guiding you through the complexities of insurance claims while prioritising your best interests.

Whether you're a first-time policyholder or a long-standing client, our dedicated team is here to assist you in every step of your insurance claim journey.

If you are a current client with a claim or have become aware of circumstances which may give rise to a claim, please contact one of our Claims Officers below who will be able to assist you with lodging the claim.

For after-hours emergency service, please refer to our Insurer Claims Contact List and call your insurer directly.

Midland Claims Officers

Midland Carlton

Ed Kasperaitis
03 9340 0100 or 1300 306 571

Midland Mornington Peninsula

Christine Theodoulou
03 9788 7517 or 1300 306 571

Midland Sydney

Mary Caltaux
02 9634 0900 or 1300 306 571

Emergency Contacts

Rescue and Repairs

SES: 13 25 00
Nationwide Towing: 13 48 69
Express Glass: 13 18 71
O'Brien Glass: 1800 018 886
O'Brien Windscreen: 1800 814 414

Restoration Companies

Cowan: 1300 269 267
Steamatic: 1300 764 344
Electrodry: 1300 724 365
Ben Power: 1300 780 184


Johns Lyng Group: 1300 736 000
Bay Building Group: 1300 766 216
Zedcorp p/l: 0414 750 080


Why Choose Midland For Your Insurance Claims?

At Midland, we take pride in offering our valued clients a dedicated claims department that delivers a multitude of advantages. When you entrust your insurance claims to our team of professionals, you gain access to a range of benefits that enhance your experience and simplify the often complex claims process.

1. Expertise and Guidance

Our claims department comprises skilled experts well-versed in the intricacies of insurance policies. We provide you with insightful guidance, ensuring that you comprehend the specifics of your policy and navigate the claims procedure with confidence.

2. Personalised Service

We recognise that every client's situation is unique. Therefore, we take a personalised approach to address your distinct requirements, offering tailored support that aligns with your individual circumstances.

3. Prompt and Efficient Service

When you file a claim, you want it to be resolved as quickly as possible. We understand that, and we're committed to expediting the process while maintaining accuracy and thoroughness. Our team will ensure your claim is handled promptly and efficiently.

4. Dedicated Advocacy

We act as your advocate in negotiations with insurance companies to ensure you receive the compensation you deserve. Our mission is to protect your rights and maximise your claim's value.

5. Stress Reduction and Time Savings

We handle the paperwork and communication, allowing you to focus on other important aspects of your life or business.

Midland Insurance Brokers Australia Pty Ltd
ABN 81 006 528 329 AFSL 238963
- Important information about insurance contracts
- Midland FSG
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- General Insurance Code of Practice
- Insurance Brokers Code of Practice
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