New dispute resolution scheme: Australian Financial Complaints Authority (AFCA)

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As of the 1st November 2018, the Australian Financial Complaints Authority (AFCA) will be the new external dispute resolution scheme for financial services consumers, replacing the Financial Ombudsman Service (FOS).

AFCA replaces three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

Midland, in accordance with the requirements of the first phase of this change, have become an AFCA member and updated all documentation and the website as required.

We are committed to servicing our customers and are always open to feedback. In the event you are dissatisfied with our services, we aim to resolve any problem as quickly as possible.

Clients not satisfied with our services should contact our Complaints Officer. In addition to AFCA we also adopt the Insurance Broker Code of Practice (2014). Further information is available from our office or contact AFCA directly on 1800 931 678 or visit afca.org.au

If you have any questions, please don't hesitate to contact your local Midland office.

New dispute resolution scheme: Australian Financial Complaints Authority (AFCA)

New dispute resolution scheme: Australian Financial Complaints Authority (AFCA) 

As of the 1st November 2018, the Australian Financial Complaints Authority (AFCA) will be the new external dispute resolution scheme for financial services consumers, replacing the Financial Ombudsman Service (FOS).

AFCA replaces three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

Midland, in accordance with the requirements of the first phase of this change, have become an AFCA member and updated all documentation and the website as required.

We are committed to servicing our customers and are always open to feedback. In the event you are dissatisfied with our services, we aim to resolve any problem as quickly as possible.

Clients not satisfied with our services should contact our Complaints Officer. In addition to AFCA we also adopt the Insurance Broker Code of Practice (2014). Further information is available from our office or contact AFCA directly on 1800 931 678 or visit afca.org.au

If you have any questions, please don't hesitate to contact your local Midland office.

Request A Quote
Midland Insurance Brokers Australia Pty Ltd
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Beau Runnalls

Beau Runnalls

Senior Insurance Broker

Beau is a senior insurance broker at Midland with seven years of industry experience supporting businesses across Australia. He works across a broad range of sectors, with particular expertise in earthmoving, heavy equipment, trades, and the winery industry.

Known for his attention to detail and measured approach, Beau focuses on delivering insurance solutions that are clear, practical, and free from unnecessary complexity. He remains actively engaged in professional development, ensuring his advice reflects current industry standards and best practice.

Beau places strong value on collaboration and long-term client relationships. Outside of work, he enjoys golf and football, reflecting his team-oriented mindset and active approach both professionally and personally.

Alex Petkovic

Alex Petkovic

Senior Insurance Broker  |  Development & Service

With 27 years of experience in the insurance industry, Alex is a senior broker at Midland, recognised for his depth of knowledge, attention to detail, and straightforward approach. While he works across a broad range of businesses, he has a particular focus on clients in the construction and building sectors.

Committed to keeping insurance clear and practical, Alex places a strong emphasis on honesty and client-first advice. He remains actively engaged with industry developments through ongoing professional development and research, and is also a natural mentor, regularly supporting and guiding emerging brokers within the team.

Joshua-Kerr

Joshua Kerr

National Sales Manager

Joshua is Midland’s National Sales Manager, with more than two decades of experience in the insurance industry. His expertise spans a wide range of insurance solutions, with particular depth in the winery and brewery sectors.

Taking a considered, people-focused approach, Joshua works closely with clients to understand how their businesses operate and the risks they face, allowing him to deliver insurance solutions that are both practical and relevant. He is known for his ability to make complex insurance concepts clear and approachable.

Outside of work, Joshua has a strong connection to community, having spent several years coaching junior basketball and serving as Vice President of a children’s basketball club. Staying closely attuned to industry developments, he is committed to helping clients make informed insurance decisions that support their long-term success.

Justin-Lane

Justin Lane

Director

Justin is a Director at Midland and has been part of the business since 2003. With more than two decades of experience, he works closely with small businesses across Australia, helping them secure insurance solutions that genuinely reflect the way they operate.

Known for his practical, solution-focused approach, Justin places strong emphasis on clarity, reliability, and long-term client relationships. His depth of industry knowledge and consistent, hands-on service have seen him become a trusted adviser to many business owners over time.

Damien Lane

Director

Since 2001, Damien has been central to Midland’s evolution, bringing more than two decades of industry experience and a strong commitment to client-focused service. His expertise spans a wide range of sectors, with recognised depth in the brewery and distillery space.

Working with independent brewers across Australia, Damien helps clients navigate complex operational risks with practical, grounded advice. He is known for his industry knowledge, clear communication, and ability to build enduring client relationships.

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