New dispute resolution scheme: Australian Financial Complaints Authority (AFCA)

Midland offers a wide variety of services, from personal and risk insurance, through to property and business and even travel insurances. Whatever you need to secure, Midland has the product for you. Simply click on anyone of the listings to the right to be taken to the appropriate page. Or you can contact us for a no obligation quote or excellent advice on whatever it is you require.

Request A QUOTE

As of the 1st November 2018, the Australian Financial Complaints Authority (AFCA) will be the new external dispute resolution scheme for financial services consumers, replacing the Financial Ombudsman Service (FOS).

AFCA replaces three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

Midland, in accordance with the requirements of the first phase of this change, have become an AFCA member and updated all documentation and the website as required.

We are committed to servicing our customers and are always open to feedback. In the event you are dissatisfied with our services, we aim to resolve any problem as quickly as possible.

Clients not satisfied with our services should contact our Complaints Officer. In addition to AFCA we also adopt the Insurance Broker Code of Practice (2014). Further information is available from our office or contact AFCA directly on 1800 931 678 or visit afca.org.au

If you have any questions, please don't hesitate to contact your local Midland office.

New dispute resolution scheme: Australian Financial Complaints Authority (AFCA)

New dispute resolution scheme: Australian Financial Complaints Authority (AFCA) 

As of the 1st November 2018, the Australian Financial Complaints Authority (AFCA) will be the new external dispute resolution scheme for financial services consumers, replacing the Financial Ombudsman Service (FOS).

AFCA replaces three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

Midland, in accordance with the requirements of the first phase of this change, have become an AFCA member and updated all documentation and the website as required.

We are committed to servicing our customers and are always open to feedback. In the event you are dissatisfied with our services, we aim to resolve any problem as quickly as possible.

Clients not satisfied with our services should contact our Complaints Officer. In addition to AFCA we also adopt the Insurance Broker Code of Practice (2014). Further information is available from our office or contact AFCA directly on 1800 931 678 or visit afca.org.au

If you have any questions, please don't hesitate to contact your local Midland office.

Request A Quote
Midland Insurance Brokers Australia Pty Ltd
ABN 81 006 528 329 AFSL 238963
- Important information about insurance contracts
- Midland FSG
- Terms of Engagement
- Privacy statement and compliance
- General Insurance Code of Practice
- Insurance Brokers Code of Practice
- Complaints and disputes
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram