Midland Insurance Brokers Australia

Need to Make a Claim? We're Here to Help.

If something’s gone wrong, don’t worry - you’re in the right place. Our team is here to guide you through the claims process, step by step. Whether it's property damage, a liability incident or a business interruption, we’ll help you get things sorted as quickly and smoothly as possible.

CONTACT OUR CLAIMS TEAM

How to Make a Claim with Midland

Making a claim can feel stressful, but you’re not doing it alone. Our dedicated claims team is here to guide you through the process, handle the paperwork, and advocate for the best possible outcome on your behalf.

Step 1

Contact Us

Call us on 1300 306 571 or email your broker directly.
Call Us
Step 2

Provide the Details

We'll ask for incident info and supporting documents.
Step 3

We Liaise With Your Insurer

We handle the paperwork and communicate with your insurer on your behalf.
Step 4

You Get Updates & Support

We keep you updated throughout the claims process and help to ensure your claim is resolved efficiently.
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# Years Helping Clients Through Claims
0 K+
# Policies Written Over The Last 5 Years
$ 0 M
# Client Claims Recovered

What Our Clients Say

Real feedback from clients we’ve supported through the claims process.

"Thank you very much for all your help, you have been fantastic. Should we ever need to make another claim, I know we will be in safe hands."

~ SMS Australia

"The claims team at Midland are fantastic. After a recent accident, they provided seamless and proactive customer service and updates throughout the entire process. Highly recommend. Thanks."

~ S. Ward

"Thank you so so so much. I cannot thank you enough for all your support in this matter. I am finally at peace with this whole scenario. After 5 years of waiting for this matter to resolve, I appreciate all the support."

~ M. James

Contact Our Claims Team

Download claim forms and find the right contact for your nearest Midland office.

Claims Contact: Ed Kasperaitis

General Liability Claim Form

Download PDF

General Property Claim Form

Download PDF

Motor Vehicle Claim Form

Download PDF

Windscreen Breakage Claim Form

Download PDF

Claims Contact: Christine Theodoulou

General Liability Claim Form

Download PDF

General Property Claim Form

Download PDF

Motor Vehicle Claim Form

Download PDF

Windscreen Breakage Claim Form

Download PDF

Claims Contact: Mary Constantinou

General Liability Claim Form

Download PDF

General Property Claim Form

Download PDF

Motor Vehicle Claim Form

Download PDF

Windscreen Breakage Claim Form

Download PDF

Emergency Contacts

Below are trusted emergency service providers we regularly work with.

Rescue & Repairs

Restoration Companies

Builders

After-Hours Contacts

If you need urgent assistance outside business hours, you can download a list of insurer emergency claims numbers here.

Download PDF

Frequently Asked Questions

We know that making a claim can feel overwhelming, especially if it’s your first time. Below are answers to some of the most common questions our clients ask. If you're ever unsure, just give us a call - we're here to help.

Simply contact your Midland broker directly, or call our main office on 1300 306 571. We’ll guide you through the next steps and help gather any documents needed to get things underway.

You’ll usually need:

  • Date of the incident or when the loss was discovered or reported
  • Description of the event and the cause of the damage or loss
  • List of items being claimed
  • Photo or video evidence, if available
  • Police or incident report, if applicable
  • Expert assessments, such as reports from plumbers, builders, etc., if available
  • Any other supporting documents to assist with assessment, like receipts, repair quotes or witness statements

Don't worry if you're unsure - your broker will help you collect what's needed.

In some cases, yes. Lodging a claim may impact your renewal premium or excess. However, we’ll always help you understand the implications upfront so you can make an informed decision.

It depends on the type and complexity of the claim. Some claims are resolved within a few days, while others may take longer. We’ll keep you updated throughout the process and follow up with the insurer on your behalf.

You deal with us. We act as your advocate and handle all communication with the insurer. That’s one of the biggest advantages of using a broker - you don’t have to go it alone.

Yes. It’s best to notify us as soon as possible, even if you're still gathering paperwork. We can begin the process and help you obtain what’s missing.

If an insurer denies your claim, we’ll review the reasons with you and explore any options to dispute the decision or provide further evidence. You’re not left to deal with it alone - we’re in your corner every step of the way.

Yes. It’s always best to report any incident to us, even if you’re not sure whether to lodge a claim. Some policies require notification within a specific timeframe, and early advice gives you more options.

Most policies include an excess, which is the amount you must contribute toward the claim. Your broker will explain how much it is and when it applies, based on your policy.

Related Resources

A helpful selection of articles to guide you through the claims process.

Liability Claims

Understanding Liability Claims

If someone suffers an injury or damage they believe you’re responsible for, this guide explains what to expect when a liability claim is lodged and how your insurer supports you through the process.
Read More →

Property Claims

What To Do When Making a Property Claim

From documenting the damage to protecting your property from further loss, this article explains the steps you should take immediately after an incident to ensure a smooth and timely property claim.
Read More →

Claims Advice

The Risks of Delayed Claims & Unauthorised Legal Representation

Acting quickly is critical when a claim arises. Learn why delays and outside legal advice can jeopardise your insurer’s ability to defend you - and how to avoid common pitfalls.
Read More →
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Beau Runnalls

Beau Runnalls

Senior Insurance Broker

Beau is a senior insurance broker at Midland with seven years of industry experience supporting businesses across Australia. He works across a broad range of sectors, with particular expertise in earthmoving, heavy equipment, trades, and the winery industry.

Known for his attention to detail and measured approach, Beau focuses on delivering insurance solutions that are clear, practical, and free from unnecessary complexity. He remains actively engaged in professional development, ensuring his advice reflects current industry standards and best practice.

Beau places strong value on collaboration and long-term client relationships. Outside of work, he enjoys golf and football, reflecting his team-oriented mindset and active approach both professionally and personally.

Alex Petkovic

Alex Petkovic

Senior Insurance Broker  |  Development & Service

With 27 years of experience in the insurance industry, Alex is a senior broker at Midland, recognised for his depth of knowledge, attention to detail, and straightforward approach. While he works across a broad range of businesses, he has a particular focus on clients in the construction and building sectors.

Committed to keeping insurance clear and practical, Alex places a strong emphasis on honesty and client-first advice. He remains actively engaged with industry developments through ongoing professional development and research, and is also a natural mentor, regularly supporting and guiding emerging brokers within the team.

Joshua-Kerr

Joshua Kerr

National Sales Manager

Joshua is Midland’s National Sales Manager, with more than two decades of experience in the insurance industry. His expertise spans a wide range of insurance solutions, with particular depth in the winery and brewery sectors.

Taking a considered, people-focused approach, Joshua works closely with clients to understand how their businesses operate and the risks they face, allowing him to deliver insurance solutions that are both practical and relevant. He is known for his ability to make complex insurance concepts clear and approachable.

Outside of work, Joshua has a strong connection to community, having spent several years coaching junior basketball and serving as Vice President of a children’s basketball club. Staying closely attuned to industry developments, he is committed to helping clients make informed insurance decisions that support their long-term success.

Justin-Lane

Justin Lane

Director

Justin is a Director at Midland and has been part of the business since 2003. With more than two decades of experience, he works closely with small businesses across Australia, helping them secure insurance solutions that genuinely reflect the way they operate.

Known for his practical, solution-focused approach, Justin places strong emphasis on clarity, reliability, and long-term client relationships. His depth of industry knowledge and consistent, hands-on service have seen him become a trusted adviser to many business owners over time.

Damien Lane

Director

Since 2001, Damien has been central to Midland’s evolution, bringing more than two decades of industry experience and a strong commitment to client-focused service. His expertise spans a wide range of sectors, with recognised depth in the brewery and distillery space.

Working with independent brewers across Australia, Damien helps clients navigate complex operational risks with practical, grounded advice. He is known for his industry knowledge, clear communication, and ability to build enduring client relationships.

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