Need to Make a Claim? We're Here to Help.

If something’s gone wrong, don’t worry - you’re in the right place. Our team is here to guide you through the claims process, step by step. Whether it's property damage, a liability incident or a business interruption, we’ll help you get things sorted as quickly and smoothly as possible.

How to Make a Claim with Midland

Making a claim can feel stressful, but you’re not doing it alone. Our dedicated claims team is here to guide you through the process, handle the paperwork, and advocate for the best possible outcome on your behalf.

Contact Us

Call us on 1300 306 571 or email your broker directly.

Provide the Details

We'll ask for incident info and supporting documents.

We Liaise With Your Insurer

We handle the paperwork and communicate with your insurer on your behalf.

You Get Updates & Support

We keep you updated throughout the claims process and help to ensure your claim is resolved efficiently.

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# Years Helping Clients Through Claims

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# Policies Written Over The Last 5 Years

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# Client Claims Recovered

What Our Clients Say

Real feedback from clients we’ve supported through the claims process.

"Thank you very much for all your help, you have been fantastic. Should we ever need to make another claim, I know we will be in safe hands."

~ SMS Australia

"The claims team at Midland are fantastic. After a recent accident, they provided seamless and proactive customer service and updates throughout the entire process. Highly recommend. Thanks."

~ S. Ward

"Thank you so so so much. I cannot thank you enough for all your support in this matter. I am finally at peace with this whole scenario. After 5 years of waiting for this matter to resolve, I appreciate all the support."

~ M. James

Contact Our Claims Team

Download claim forms and find the right contact for your nearest Midland office.

Midland Melbourne

Claims Contact: Ed Kasperaitis

General Liability Claim Form

Download PDF

General Property Claim Form

Download PDF

Motor Vehicle Claim Form

Download PDF

Windscreen Breakage Claim Form

Download PDF

Midland Mornington Peninsula

Claims Contact: Christine Theodoulou

General Liability Claim Form

Download PDF

General Property Claim Form

Download PDF

Motor Vehicle Claim Form

Download PDF

Windscreen Breakage Claim Form

Download PDF

Midland Sydney

Claims Contact: Mary Constantinou

General Liability Claim Form

Download PDF

General Property Claim Form

Download PDF

Motor Vehicle Claim Form

Download PDF

Windscreen Breakage Claim Form

Download PDF

Emergency Contacts

Below are trusted emergency service providers we regularly work with.

Rescue & Repairs

Restoration Companies

Builders

After-Hours Contacts

If you need urgent assistance outside business hours, you can download a list of insurer emergency claims numbers here.

Frequently Asked Questions

We know that making a claim can feel overwhelming, especially if it’s your first time. Below are answers to some of the most common questions our clients ask. If you're ever unsure, just give us a call - we're here to help.

How do I start a claim with Midland Insurance Brokers?

Simply contact your Midland broker directly, or call our main office on 1300 306 571. We’ll guide you through the next steps and help gather any documents needed to get things underway.

What information do I need to provide when making a claim?

You’ll usually need:

Date of the incident or when the loss was discovered or reported
Description of the event and the cause of the damage or loss
List of items being claimed
Photo or video evidence, if available
Police or incident report, if applicable
Expert assessments, such as reports from plumbers, builders, etc., if available
Any other supporting documents to assist with assessment, like receipts, repair quotes or witness statements

Don't worry if you're unsure - your broker will help you collect what's needed.

Will making a claim affect my premium?

In some cases, yes. Lodging a claim may impact your renewal premium or excess. However, we’ll always help you understand the implications upfront so you can make an informed decision.

How long will my claim take to be processed?

It depends on the type and complexity of the claim. Some claims are resolved within a few days, while others may take longer. We’ll keep you updated throughout the process and follow up with the insurer on your behalf.

Who do I talk to - Midland or the insurer?

You deal with us. We act as your advocate and handle all communication with the insurer. That’s one of the biggest advantages of using a broker - you don’t have to go it alone.

Can I still lodge a claim if I don’t have all the documents yet?

Yes. It’s best to notify us as soon as possible, even if you're still gathering paperwork. We can begin the process and help you obtain what’s missing.

What happens if my claim is denied?

If an insurer denies your claim, we’ll review the reasons with you and explore any options to dispute the decision or provide further evidence. You’re not left to deal with it alone - we’re in your corner every step of the way.

Do I need to report every incident, even if I’m not sure I’ll claim?

Yes. It’s always best to report any incident to us, even if you’re not sure whether to lodge a claim. Some policies require notification within a specific timeframe, and early advice gives you more options.

Is there an excess I have to pay?

Most policies include an excess, which is the amount you must contribute toward the claim. Your broker will explain how much it is and when it applies, based on your policy.

Related Resources

A helpful selection of articles to guide you through the claims process.

Liability Claims

Understanding Liability Claims

If someone suffers an injury or damage they believe you’re responsible for, this guide explains what to expect when a liability claim is lodged and how your insurer supports you through the process.

Property Claims

What To Do When Making a Property Claim

From documenting the damage to protecting your property from further loss, this article explains the steps you should take immediately after an incident to ensure a smooth and timely property claim.

Claims Advice

The Risks of Delayed Claims & Unauthorised Legal Representation

Acting quickly is critical when a claim arises. Learn why delays and outside legal advice can jeopardise your insurer’s ability to defend you - and how to avoid common pitfalls.